FAQ

What if I don't receive a booking confirmation email?

If you've made a booking and don't receive the confirmation email, contact us by phone, email or WhatsApp so we can check everything is correct. There may have been a technical issue and the booking may not have been saved. We recommend contacting us as soon as possible to avoid availability problems. Also check your spam or junk folder in case the email ended up there.

Contact via WhatsApp Send email
Check-in
14:00 – 21:00
Check-out
Until 11:00
Reception
Mon–Sat 10–21h
Sunday
Closed
Pets
Pet friendly
Floor
3rd · CP 49014

Frequently asked questions

What are the hostel's hours?
What are the check-in and check-out times?
What ID do I need for check-in?
Is the hostel accessible for reduced mobility?
Where can I park?
How do I get to the hostel from Zamora train or bus station?
How do I get a taxi in Zamora?
How do I get to IFEZA from the hostel?
Is breakfast available at the hostel?
Are pets allowed?
Can I leave my pet alone in the room?
Is there WiFi in the rooms?
Do the rooms have air conditioning?
What kind of TV do the rooms have?
What security measures are in place?
Do the rooms have a fridge, coffee maker or microwave?
Is there laundry service?
Is there daily cleaning service?
Do you have a hair dryer or clothes iron?
What does the room include?
Is there hot water?
What are your prices?
Is there a long-stay discount?
Can I pay by card?
Are extra beds available?
What bed does my room have? Can I switch to a double bed or twin beds?
Are you open on Sundays and public holidays?
Can I access the hostel after 21:00?
Can I pick up the keys or get into my room before 14:00?
I entered my arrival time on Booking.com. Do I need to wait for you to confirm it?
I'll arrive after 21:00. Can my travel companion check in for us?
Can I check out later than 11:00?
Is the hostel quiet?
I arrived at reception and no one is there. What do I do?
I tried calling but no one answered.
I had an emergency outside of hours. What do I do?
I want to book but don't see availability. Can you help?
Can I book by phone?
What information do you need to make a booking?
Can I request a specific room?
How can I cancel my booking?
Can I change the dates of my booking?
How do I request an invoice?
I booked on Booking.com. How do I request an invoice and what amount will it show?
I received a message asking me to verify or pay for my booking via a link. Is it from you?
What if I forgot something at the hostel?
It seems expensive. Do you offer any discounts?
I'm interested in booking but have additional questions. How can I contact you?
Is smoking allowed?
Can I store my bike?
What languages do you speak at the hostel?
Can I make a reservation for someone else?
What do the rooms have?
Who made this website?
What should I do if I have payment problems or the confirmation email doesn't arrive?
Call
+34 980 533 152
Check-in14:00 – 21:00
Check-outUntil 11:00
Reception
Mon–Sat 10–21h