I had an emergency outside of hours. What do I do?

If you're already inside the hostel (you have the keys and are inside) and have a serious emergency like a water leak, electrical issue or any situation requiring immediate attention, contact our emergency team using the phone number provided at check-in. You need to call 4 times in a row for the staff to hear it. We apologise for the inconvenience and recommend reporting any issues during our reception hours (10:00–21:00). If the problem is very urgent and you can't wait, seek assistance at a nearby safe location (shop or café) and try again after a few minutes.