How can I cancel my booking?

Free cancellation is available up to 48 hours before arrival, provided your rate allows it (some non-refundable rates don't permit cancellation). To cancel, use the link in your booking confirmation email or log into your account on our website. Refunds are processed through the same payment method used for the booking and usually take 5–15 business days depending on your payment method and financial institution. If you booked through another website (Booking, Expedia, etc.), you must manage the cancellation through that platform following their policies.